FAQ

E-come is a professional manufacturer specializing in the R&D and production of small home appliances, electronic controllers, and PCBA solutions. Our product portfolio includes humidifiers, air coolers, USB fans, dehumidifiers, aroma diffusers, portable coffee makers, and related customized products.

2.How large is the E-come team?

E-come currently has more than 120 employees across R&D, Marketing, Quality Assurance, Manufacturing, Warehouse Management, and other supporting functions. Our team continues to expand as our global business grows.

3.What markets does E-come serve?

Our products are supplied to customers across Europe, North America, Japan, South Korea, Southeast Asia, and other international markets. We have developed long-term partnerships with brand owners, distributors, retailers, importers, and other professional buyers.

4.How can I contact E-come?

You can contact us through our website inquiry form or directly reach out to your E-come sales representative. Please provide your product requirements, target market, expected quantity, and customization needs so our team can respond more efficiently.

5.Does E-come have its own manufacturing factory?

Yes. E-come operates its own manufacturing facility, allowing us to maintain greater control over product development, production scheduling, quality management, testing, packaging, and delivery.

6.What manufacturing capabilities does E-come have?

Our manufacturing system includes 11 specialized production departments working together throughout the production process. Advanced automated manufacturing equipment, including German equipment, helps improve production efficiency, accuracy, and consistency.

7.How does E-come manage the complete production process?

From incoming materials and PCBA production to assembly, testing, quality inspection, packaging, and shipment, each production stage follows standardized procedures and quality requirements. This enables us to maintain consistent quality from trial production to mass production.

8.Can E-come handle both small trial orders and mass production?

Yes. Our production system supports product development, prototypes, trial orders, pilot production, and scalable mass production. Production planning is adjusted according to product complexity, order quantity, and customer delivery requirements.

9.What certifications are available for E-come products?

Depending on the product and target market, our products can meet requirements such as CE, RoHS, CB, ETL, GS, KC, PSE, and other applicable international standards. Certification availability varies by product model.

10.Does your factory meet international compliance requirements?

Our manufacturing and management systems are supported by standards and programs such as ISO 9001 and BSCI, helping us meet the compliance and factory-audit requirements of international customers.

11.Can E-come assist with certification for customized products?

Yes. For OEM and ODM projects, our engineering team can support product preparation for certification based on the regulations of your target market. We can provide relevant technical documentation, product samples, and testing coordination as required.

12.Can products be tested by third-party laboratories?

Yes. When third-party testing or certification is required, we can cooperate with qualified testing laboratories and certification organizations according to the product and target-market requirements.

13.How does E-come control incoming materials?

Our IQC team inspects incoming raw materials and key components before they enter production. Materials are checked against approved specifications and quality standards to reduce quality risks at the source.

14.How is quality controlled during production?

Our PQC team conducts quality inspections throughout key manufacturing stages. Product assembly, functions, workmanship, process parameters, and other critical points are checked to ensure production remains within established specifications.

15.How does E-come perform final quality inspection?

Before shipment, our OQC team performs final inspections based on product specifications, appearance, functions, packaging, labeling, and other customer requirements. Products must meet the required quality standards before release.

16.Does E-come provide product testing?

Yes. Depending on the product, testing may include functional testing, aging testing, temperature-rise testing, safety testing, electrical testing, performance testing, and reliability verification.

17.Are your products and materials traceable?

Yes. E-come maintains production and quality records for key materials, production batches, inspections, and finished products. This traceability system helps us identify issues efficiently and support continuous quality improvement.

18.Can customers request customized quality standards?

Yes. For customers with specific inspection requirements, our quality team can discuss customized inspection standards, testing procedures, acceptance criteria, and quality documentation before mass production.

19.What products does E-come manufacture?

Our main product categories include humidifiers, air coolers, USB fans, dehumidifiers, aroma diffusers, portable coffee makers, PCBAs, and other small home appliance solutions.

20.What if I cannot find the product I need on your website?

Please contact us with your product concept, reference image, specification, function requirements, or target market. Our sales and R&D teams will evaluate whether an existing solution can be customized or whether a new ODM project is more suitable.

21.Can I order samples before placing a bulk order?

Yes. Samples are available for many of our standard products. Sample availability, cost, and lead time depend on the specific model and customization requirements.

22.Can you provide customized samples?

Yes. We can develop customized samples involving product functions, PCBA, software, appearance, structure, colors, logos, accessories, and packaging. Customized samples may require additional development time and engineering costs.

23.How long does sample development take?

The lead time depends on whether you select an existing model or require a new customized product. Standard samples can normally be prepared faster, while ODM projects involving new electronics, software, structures, or tooling require a dedicated development schedule.

24.What warranty does E-come provide?

E-come provides warranty support against manufacturing defects in materials and workmanship. Specific warranty terms may vary according to the product, project requirements, and commercial agreement.

25.What happens if a quality issue occurs after delivery?

Please contact your E-come representative with the product model, batch information, photos, videos, or other relevant details. Our quality and engineering teams will investigate the issue, identify the cause, and provide an appropriate solution based on the situation.

26.Do you provide after-sales technical support?

Yes. Our sales, engineering, and quality teams can provide technical support for product use, troubleshooting, production issues, and ongoing product improvement throughout the cooperation.

27.What information do you need to provide a quotation?

For an accurate quotation, please provide the product model or concept, required functions, specifications, target market, estimated order quantity, packaging requirements, certification requirements, and any customization needs.

28.What is the typical order process?

A standard order normally follows these steps:

Inquiry → Requirement Confirmation → Quotation → Sample Approval → Purchase Order → Material Preparation → Production → Quality Inspection → Packaging → Shipment

For ODM projects, additional product development and testing stages will be included before mass production.

29.What is your MOQ?

MOQ depends on the product model, level of customization, packaging requirements, materials, and production process. Please contact our sales team for the MOQ of your selected product.

30.What is the production lead time?

Production lead time varies according to order quantity, product complexity, material availability, customization, and production schedule. Your E-come representative will provide an estimated delivery schedule after the order details are confirmed.

31.Does E-come provide OEM and ODM services?

Yes. E-come provides comprehensive OEM and ODM services for global customers. We support everything from existing-product customization to completely new product development.

32.What is the difference between E-come's OEM and ODM services?

For OEM projects, customers can customize existing E-come product platforms with their own branding, colors, functions, packaging, and other requirements.

For ODM projects, our R&D team can participate more deeply in product development, including concept evaluation, product structure, electronic systems, PCBA, software, prototyping, testing, optimization, and preparation for mass production.

33.What information should I provide to start an ODM project?

To help us evaluate your project efficiently, we recommend providing:

Product concept or reference product
Target market
Required functions
Product appearance or structure requirements
Target selling price or cost target
Estimated annual or initial order quantity
Certification requirements
Expected project timeline

Even if your idea is still at an early stage, our team can help evaluate its feasibility.

34.What R&D resources does E-come have?

E-come has a R&D network of more than 50 designers and engineers. Our factory includes 10 full-time R&D professionals working across the Electrical Appliance R&D Department and Electronics R&D Department, supported by 40+ part-time designers from leading universities.

35.What can E-come customize?

Our customization capabilities include:

PCBA and electronic control systems
Firmware and software programs
Product functions and operating logic
Product structure
Product appearance and colors
Logo and branding
Accessories
User manuals
Gift boxes and packaging
New product development

36.Can E-come develop a product from an initial idea?

Yes. Our engineering team can support the complete process from initial concept and feasibility analysis to engineering design, prototyping, testing, optimization, certification support, pilot production, and final mass production.

37.Does E-come have prototyping capabilities?

Yes. During product development, our R&D team can create and evaluate engineering prototypes to verify product structure, electronics, software, functions, appearance, and overall performance before moving to the next development stage.

38.Can E-come customize PCBA and software?

Yes. PCBA and electronic control development are important parts of our R&D capabilities. Our electronics team can support circuit development, PCB design, control logic, embedded programs, functional integration, testing, and optimization according to customer requirements.

39.Can E-come support packaging and branding customization?

Yes. We support customized logos, labels, color boxes, gift boxes, user manuals, shipping cartons, and other branding elements to help your products match your brand identity and local market requirements.

40.How does an ODM project move from idea to mass production?

Our typical ODM development process is:

Product Idea → Requirement Analysis → Feasibility Evaluation → Product Design → PCBA & Software Development → Prototype → Testing & Optimization → Certification → Pilot Production → Mass Production

Throughout the process, our sales and engineering teams maintain communication with the customer to keep the project aligned with technical, commercial, and market requirements.

41.Can E-come sign an NDA before product development?

Yes. We understand that confidentiality is critical for OEM and ODM projects. NDA agreements can be signed before detailed product discussions to protect customer concepts, designs, technical information, software, and business information.

42.How does E-come protect our confidential product information?

Customer product concepts, drawings, specifications, software requirements, prototypes, and other confidential information are handled according to the agreed confidentiality requirements and are only used for the relevant project.

43.Will E-come sell our exclusive ODM product to other customers?

For exclusive projects, ownership, exclusivity, tooling usage, product sales rights, and other related conditions can be clearly defined in the project agreement before development begins. This gives both parties a clear understanding of their rights and responsibilities.

44.Does E-come have its own original product designs?

Yes. E-come has developed more than 56 original product designs, supported by experienced engineers and designers with extensive knowledge of small home appliance development.

45.Can E-come assist with patent-related product development?

Our engineering team can provide technical information, drawings, development records, and other project materials when appropriate. Patent registration and legal protection requirements should be discussed separately according to the product, target market, and project agreement.

46.Who owns the intellectual property created during an ODM project?

Intellectual property ownership depends on the nature of the project, the technologies involved, development investment, existing E-come technologies, and the commercial agreement between both parties. Ownership and usage rights should be clearly agreed upon before development begins.