At E-come Electronics, we respect your privacy and are committed to protecting the personal and business information you provide when visiting our website, submitting an inquiry, requesting a quotation, or working with us on OEM/ODM projects.
This Privacy Policy explains what information we may collect, how we use and protect it, and what choices you have regarding your information.
Who We Are
This website is operated by E-come Electronics, a professional manufacturer specializing in the R&D and production of small home appliances, controllers, and PCBA solutions.
We provide OEM/ODM manufacturing, PCBA development, software and firmware customization, product development, packaging customization, and related manufacturing services for customers worldwide.
Information We Collect
When you visit our website or contact us, we may collect information that you voluntarily provide, including:
- Your name
- Company name
- Email address
- Telephone or WhatsApp number
- Country or region
- Product requirements
- Inquiry and quotation information
- OEM/ODM project requirements
- Sample requests
- Order-related information
- Drawings, specifications, technical documents, or other files you choose to provide
We may also automatically collect certain technical information, such as your IP address, browser type, device information, referring pages, pages visited, and website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and quotation requests
- Recommend suitable products and manufacturing solutions
- Evaluate OEM/ODM project requirements
- Develop samples and customized products
- Communicate about orders, production, quality, and delivery
- Provide technical and after-sales support
- Improve our products, services, and website experience
- Maintain business records and fulfill applicable legal or regulatory requirements
- Protect our website and business from fraud, spam, or security risks
We do not sell your personal information to third parties.
OEM/ODM & Confidential Business Information
As an OEM/ODM manufacturer, E-come understands that customers may provide confidential business and technical information during product development.
Such information may include product concepts, drawings, specifications, PCBA requirements, software requirements, prototypes, packaging designs, technical documents, and other project-related information.
We take reasonable measures to protect this information and use it only for legitimate project evaluation, development, manufacturing, quality control, and business communication purposes.
Where required, E-come can sign a Non-Disclosure Agreement (NDA) before receiving or discussing confidential project information.
Contact Forms & Inquiries
When you submit an inquiry, RFQ, contact form, sample request, or OEM/ODM project request through our website, we may collect the information entered in the form.
This information is used primarily to respond to your request, understand your product requirements, prepare quotations, provide technical support, and manage potential or existing business relationships.
Comments
If comments are enabled on our website, we may collect the information entered in the comment form, together with the visitor’s IP address and browser user agent information, to help detect spam and protect website security.
Approved comments may be visible publicly depending on the functionality of the website.
Media & Uploaded Files
If you upload images, drawings, specifications, or other files through our website, please avoid including unnecessary personal or sensitive information.
Images may contain embedded metadata, including location information such as EXIF GPS data. Where applicable, visitors or third-party services may be able to access metadata contained within uploaded files.
For confidential OEM/ODM projects, we recommend clearly identifying confidential documents and contacting our team regarding NDA protection when necessary.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember visitor preferences, analyze website performance, and provide a better browsing experience.
Cookies may collect information such as browser type, device information, pages visited, session information, and website preferences.
You can choose to disable or delete cookies through your browser settings. However, disabling certain cookies may affect some website functions.
Website Analytics
We may use website analytics or similar services to understand how visitors interact with our website.
These services may collect information such as IP address, device type, browser type, approximate geographic region, traffic source, pages viewed, and time spent on the website.
This information helps us improve website performance, content, product presentation, and user experience.
Embedded Content from Other Websites
Pages on our website may contain embedded content, including videos, images, maps, social media content, or other third-party resources.
Embedded content from third-party websites may behave in the same way as if you visited those websites directly.
These third parties may collect information about you, use cookies, or monitor your interaction with their content according to their own privacy policies.
Who We Share Your Information With
We do not sell or rent your personal information.
Where necessary for legitimate business operations, we may share limited information with trusted service providers or business partners, such as:
- Website hosting and IT service providers
- Email and communication service providers
- Logistics and freight service providers
- Customs and export service providers
- Payment or financial service providers
- Testing laboratories and certification organizations
- Professional advisers or legal service providers
We only share information when reasonably necessary to provide services, complete orders, support international shipments, comply with legal requirements, or protect legitimate business interests.
How Long We Retain Your Information
We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected.
Information relating to inquiries, quotations, product development, samples, orders, shipping, quality records, and business cooperation may be retained for an appropriate period to support customer service, repeat orders, warranty matters, regulatory requirements, dispute resolution, and business recordkeeping.
Data Security
E-come takes reasonable administrative, technical, and organizational measures to protect personal and business information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
Depending on your country or region and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also have the right to object to or restrict certain processing activities or withdraw consent where processing is based on your consent.
Some information may need to be retained where required for legal, administrative, contractual, security, or legitimate business purposes.
International Data Transfers
As E-come works with customers and service providers in different countries and regions, information may be processed or transferred across national borders where necessary for business communication, order processing, product development, logistics, or related services.
Where applicable, we take reasonable measures to protect information in accordance with applicable data protection requirements.
Where We Send Your Data
Website inquiries, comments, or form submissions may be processed through automated spam detection, website security, email, hosting, analytics, or other service providers used to operate our website.
Order-related information may also be provided to logistics, customs, testing, certification, or other service providers where necessary to complete the requested service.
Third-Party Links
Our website may contain links to third-party websites or services. E-come is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, or applicable legal requirements.
Any updated version will be published on this page with the latest revision date.
Contact Us
If you have any questions about this Privacy Policy, the information we collect, or how your information is handled, please contact E-come Electronics through the contact information provided on our website.
E-come Electronics
Professional Small Home Appliance, PCBA & OEM/ODM Manufacturer
Last Updated: September 2026